Terms & Conditions
About these terms
Bloom Gymnastics Pty Ltd (ABN 32 697 646 996) provides recreational gymnastics and movement activities at 16 Balaclava Street, Woolloongabba QLD 4102. Contact us at admin@bloomgymnastics.com.au.
“We” means Bloom Gymnastics. “You” means the parent or legal guardian who enrols a child and agrees to pay the fees. These terms, your accepted enrolment details and the fee statement provided before enrolment form your agreement with us. Please read them before accepting and keep a copy. We will provide a copy of your accepted agreement.
Nothing in these terms takes away your rights under the Australian Consumer Law or other applicable laws. This includes any right to cancel, receive a refund or seek compensation. These rights take priority over our usual cancellation, expiry and missed-class policies.
Ongoing enrolment
Classes are ongoing, not term by term. Your enrolment and monthly payments continue until the enrolment ends under these terms. There is no fixed school-term commitment or automatic cancellation at the end of a term or year.
Classes continue through school holidays, except for notified centre closures. A place is confirmed when we accept the enrolment and the required payments and information have been provided.
Fees and payments
A one-off $50 registration fee per child is payable when starting an ongoing enrolment. It is not an annual fee and is not automatically charged again for a class transfer or return after cancellation.
Class fees are charged monthly in advance. Your monthly fee is your agreed per class rate multiplied by the number of scheduled classes for your enrolment that month. For example, if your class runs three, four or five times in a month, you pay for three, four or five classes respectively. The monthly amount varies with the calendar.
If you start partway through a month, your first month is prorated: you pay only for the scheduled classes remaining from your enrolment start date. Missing a scheduled class does not reduce the monthly fee; the make-up policy applies.
Your fee statement will show the registration fee, class fees, first payment, any other applicable charges and how ongoing fees are calculated. Because enrolment has no fixed end date, the final total depends on how long it continues.
All prices are in Australian dollars and include GST where applicable.
Optional activities or purchases are charged only when you authorise them.
By separately accepting the payment authority, you authorise Bloom Gymnastics and the payment provider identified at checkout to collect the agreed fees from your nominated account or card. The provider’s payment terms will be available before you authorise payment. Keep your payment details current and ensure funds are available.
If a payment fails, we will contact you to arrange payment. Stopping a debit does not itself cancel your enrolment or remove fees properly owed.
Cancelling ongoing classes
After the cooling-off period, give at least 30 calendar days’ notice through the iClassPro customer portal, using the enrolment drop or cancellation request function. Submit a request for each enrolment you want to end.
The notice period starts when you submit the request, not when we approve or process it. We will confirm the final date and account balance. You can continue attending during the notice period, and ordinary fees remain payable until the enrolment ends. We will not charge for any period after the final date; your final month will include only scheduled classes up to and including the final enrolment date. Any prepaid class fees for dates after that date will be refunded. There is no separate cancellation fee.
Not attending, telling a coach verbally or stopping payment does not by itself cancel an enrolment. If the portal is unavailable, you cannot access it, or you need help using it, email admin@bloomgymnastics.com.au. We will accept that email as notice from the date received.
Cooling-off period and refunds
New ongoing enrolments have a 48-hour cooling-off period, starting when the agreement is entered into. Your enrolment confirmation will show the start and end dates.
To cancel during the cooling-off period, submit a request through the portal or email admin@bloomgymnastics.com.au before the 48 hours ends. The usual 30-day notice does not apply. We will refund payments made, including the registration fee, less the disclosed per class price of any classes already provided.
Missed classes and make-up tokens
For an ongoing enrolment, mark your child absent in the iClassPro customer portal before the scheduled class starts to receive a make-up token. Simply telling a coach or not attending does not generate a token. If a portal fault prevents you from marking the absence, email us before the class starts so we can record it.
One eligible notified absence gives one make-up token.
Tokens expire 30 calendar days after the missed class. The make-up class must be attended before expiry, not just booked.
Book through the portal in a suitable class for your child’s age, ability and program, subject to availability.
Tokens are for the enrolled child, cannot be exchanged for cash and require an active ongoing enrolment. They can be used during the cancellation notice period but end when the enrolment ends.
A missed make-up class does not generate another token.
If we cancel a booked make-up, we will restore the token and allow a reasonable time to use it.
Please contact us before expiry if no suitable make-up place is available. We will offer a reasonable extension or another fair solution.
Casual class passes
Casual passes do not create an ongoing enrolment. The price, number of classes and eligible class type are shown before purchase.
A casual class pass expires 14 calendar days after it is first redeemed for a class booking. Any remaining classes must be attended within that period. Redeeming a pass for a booking starts the period even if the child does not attend. The expiry date will be shown in the portal or booking confirmation.
Passes may only be used for the class type named on the pass, subject to age, ability and availability. They cannot be used for another program or class type.
Missed casual classes do not receive make-up tokens. A pass booking reserves a place and uses the relevant class credit even if your child does not attend.
If we cannot provide the booked service, or cannot offer suitable places to use the pass within its validity period, we will provide a fair extension.
Closures and changes to classes
We will notify families of public holiday and Christmas closures in advance. We will not charge class fees for dates when we do not provide the booked class. Any amount already collected for those dates will be refunded or credited with your agreement.
We may reasonably change coaches, equipment or activities while maintaining the agreed service and appropriate supervision. We will notify you of changes to class times or locations as soon as possible.
If we cancel a class, we will offer an agreed replacement or a refund for that class. If a significant ongoing change does not suit you, you may cancel the affected enrolment without the usual notice period and receive a refund of unused prepaid fees.
Illness and injury
Please keep children home when they are unwell or infectious. Tell us in writing about injuries, allergies, medical conditions or other health risks relevant to safe participation, and keep this information current. For casual visits, consider your child’s health, ability and readiness before participating and discuss any concerns with us.
If your child cannot continue participating because of permanent sickness or physical incapacity, you may cancel by providing written notice and a medical certificate confirming this. The usual 30-day cancellation notice does not apply.
We will refund the unused portion of prepaid class fees within 21 days of receiving your notice and medical certificate.
Safety and behaviour
Gymnastics and movement activities involve risks, including falls and injuries. We take reasonable care to provide safe equipment, appropriate activities and supervision.
Follow coach instructions and venue safety rules. For parent-assisted classes and Open Play, a responsible adult must actively supervise the child and stay within arm’s reach when assistance is needed. Parents remain responsible for siblings and for supervision before and after class. Only authorised participants and assisting adults may use equipment.
Parents, guardians and other adults who assist a child or participate in activities acknowledge that movement and gymnastics activities involve risks, including falls and injury to themselves. By participating, they accept the inherent risks and agree to follow coach instructions and use equipment as directed.
We welcome children of different abilities and backgrounds and will discuss reasonable adjustments. Tell us about support needs so we can plan safe participation together.
Everyone must treat children, families and staff respectfully. We may stop participation immediately where reasonably necessary to address a safety risk or serious misconduct. For less urgent concerns, we will discuss the issue and give a reasonable opportunity to resolve it. If we end an enrolment, we will explain why and refund unused prepaid class fees, less any fees properly owed. We do not charge a cancellation notice period when we end the enrolment.
Child safety
We are committed to preventing child abuse, respecting children’s voices and providing a culturally safe and inclusive environment. We maintain required Blue Card checks and follow applicable Queensland child safety requirements. Raise concerns with Willa or email admin@bloomgymnastics.com.au. You may also report directly to the appropriate authority; you do not need to report to us first.
We will ask for separate, optional consent before using identifiable photos or videos of your child for marketing. Refusing consent will not affect enrolment. You may withdraw consent by email. We will stop new use and remove material from channels we control where reasonably practicable, but cannot recall printed material already distributed or copies shared by others.
Parents and visitors may photograph their own child only. Do not photograph, record or share identifiable images of other children without their parent or guardian’s permission and respect any safety directions about filming.
Privacy
We collect information needed to manage enrolments, payments, communication and safe participation. By accepting these terms, you authorise us in writing to use and disclose relevant information for these purposes, including to iClassPro, our payment provider and service providers assisting us. We will only use or share information for these authorised purposes, with further consent, or as permitted or required by law.
We take reasonable steps to protect personal information and comply with privacy laws that apply to us. Contact us to request access or correction, ask about our privacy practices or providers’ overseas handling of information, or make a privacy complaint. Marketing image consent is separate.
Changes to fees or terms
We will give at least 30 days’ written notice of proposed fee increases or significant changes. Changes will not apply retrospectively. Any agreed price guarantee continues according to its terms.
If a change disadvantages you, you may cancel before it starts without serving the usual 30-day notice period. We will refund unused prepaid fees, less fees properly owed. We may introduce necessary urgent safety rules sooner, explaining the reason and preserving your legal rights.
Questions and complaints
Email admin@bloomgymnastics.com.au with your child’s name and the issue. Do not email card details. We will acknowledge complaints within five business days and aim to resolve them within 14 days, or explain any delay and next steps.
Acceptance
By accepting, you confirm you are the child’s parent or legal guardian, have had an opportunity to read these terms and the fee statement, and agree to the fees and obligations disclosed before enrolment.